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Mental Coaching In The Internet Age: HR Still Matters

by George Purdy

Today's most vocal business leaders are emphasizing that "the world is flat," that labor moves freely, and that the lowest price, whether it's from Atlanta or Argentina, always wins. Million dollar orders can be placed online without so much as speaking to a live person, and the "faces" of corporate communications are increasingly those of models or paid spokespersons rather than real business leaders.

At at time when posting a job opening online can easily fetch applications from around the world, are people skills even relevant anymore? The answer, as any good manager knows, is a resounding "yes!". In the end, it is still people who are designing the products, the web sites, and the marketing material.

Especially if (and not "even if") that person was born and raised outside of the country, he or she needs a proper environment in which to perform his or her job. Immigrants and guest workers are members of the corporate world as much as anyone else. However, they have special issues and hardships that concurrently require closer attention to bring out the best in them, and that means mental coaching. As one of the most important functions of today's human resource management, mental coaching is an excellent way of integrating someone from a different culture fully into the team.

Mental coaches are most widely associated with professional sports. Dr. John F. Murray developed the Mental Performance Index to analyze American football players, and also helped Vincent Spadea overcome one of the longest losing streaks in pro tennis history. However, mental coaching is just as helpful for anyone on any rung of the corporate ladder, from the CEO to the lowest salesman or engineer.

Hiring and training employees is a costly endeavor, so any steps that can be taken to improve employee work product is essential. In today's world, many companies are finding that Mental coaches are well worth the investment. They have already proven effective in many fields other than business. So why not maximize your investment in your company's personnel and let your Human Resources department try this great resource.

Whatever shape the world is- round or flat- humans still live on it. No human performs at his best without good management and training. Companies are, have always been, and will always be as good or as bad as the people working for them, and the internet doesn't change that at all.

Despite globalization and intensive use of technology in communications, people skills continue to remain relevant. And when the workplace has people from different cultures, mental coaching brings out the best from them. Immigrants and guest workers from other countries face special issues and hardships and they can become more productive if their employers address these concerns. Originally applied in sports and athletics, the concept of engaging mental coaches has spread to the corporate world as companies strive to maximize the value of their human resources. It is a vital ingredient in human resource management as it enables people to perform at their peak potential.

Published July 20th, 2007

Filed in Education


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